Agent Application Strategy Analyst II

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

The Application Delivery & Strategy (ADS) Team works cross-functionally to support initiatives that impact agents and customers. From defining the agent tool experience, to testing applications, to writing the features that support new business initiatives; we are helping to remove the barriers between agents and a world-class customer experience.

Job Duties and Responsibilities

DISH is seeking a highly motivated business requirements writer to drive agent application strategy within the Application Delivery & Strategy team. The role centers on defining and managing end-to-end business requirements for the applications agents utilize to provide customers with real-time support. The team collaborates closely with multiple business and IT stakeholders throughout project lifecycles, from initial concept to production delivery. The team is actively engaged in supporting growth areas of several businesses, including DISH’s TV and OnTech business. You will help support the launch of new initiatives and help align agent tools with DISH’s business direction. You will have the opportunity to learn and develop in a fast-paced environment.

Key Responsibilities :

• Collaborating with stakeholders to gather, document, and comprehend project requirements, ensuring clear understanding of the needs, goals, and expectations; this includes influencing teams toward the most impactful and efficient solutions to attain their objectives
• Articulating requirements in a structured and detailed manner; creating clear, concise, and unambiguous documentation that serves as a foundation for the development process
• Maintaining open and proactive lines of communication with stakeholders, development teams, and other relevant parties to ensure a shared understanding of requirements, potential scope changes, and deadlines while upholding business rules and correlating documentation
• Researching and analyzing existing processes and products; understanding the end-to-end user experience, and proactively identifying and executing upon enhancement opportunities

Skills, Experience and Requirements

Education and Experience :

A successful Business Operations Analyst will have the following :

Visa sponsorship not available for this role

Candidates must be willing to participate in at least one in-person on-site interview.

Salary Ranges

Compensation : $63,150.00 / Year - $75,000.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here : DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements : EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )