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Technical Support Specialist

Technical Support Specialist

GeorgiaTEK Systems Inc.Auburn, AL, US
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Job Title : Technical Support Specialist

Location : Auburn, AL

Job Type : Contract

Job Description :

Key Responsibilities :

  • Provide first-line technical support via phone, email, and chat.
  • Troubleshoot hardware, software, and network issues.
  • Assist customers with installations, configurations, and system updates.
  • Document issues and solutions in a ticketing system.
  • Escalate complex problems to higher-level support teams when necessary.
  • Collaborate with internal teams to improve system performance.
  • Ensure excellent customer service and timely issue resolution.

Requirements :

  • 1-3 years in technical support, IT helpdesk, or related roles.
  • Technical Skills : Knowledge of Windows / Mac OS, networking, and troubleshooting techniques.
  • Ability to analyze and resolve technical issues efficiently.
  • Certifications (Preferred) : A+, Network+, or similar IT certifications.
  • Seniority Level : Mid-Senior level

    Employment Type : Contract

    Job Function : Information Technology, Design, and Business Development

    Industries : Information Technology & Services, Technology, Information and Media, and Software Development

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    Technical Support Specialist • Auburn, AL, US

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