Call Center / Patient Service Representative

Overview

Call Center / Patient Service Representative role at TCA Health Inc.- NFP. The position involves serving as the first point of contact for patients needing appointments, information, or support.

Key Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers).
• Handle patient concerns with empathy and escalate issues appropriately.
• Document all call activity in the EHR system.
• Meet quality, productivity, and accuracy benchmarks for call handling in a fast-paced environment.

Qualifications

Why Join TCA Health

Position Details

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