Overview
American Humane Society is seeking an experienced Service Dog Training Manager in South Florida. This position will be on-site and reports directly to the Director, Sanctuary and Military Affairs Programming. The organization is committed to fostering a welcoming workplace and encourages applicants from all backgrounds to apply.
For nearly 150 years, American Humane Society has led in protecting animals and strengthening bonds between animals and people. We respond when animals need rescue, shelter, or protection, and we set high standards in animal protection through programs such as No Animals Were Harmed and our farm and conservation welfare standards. Our offices are in Washington, D.C., Los Angeles, and Palm Beach, with a collaborative, professional environment where your work makes a real difference in animals' lives.
Position summary
The Service Dog Training Manager will be based at American Humane's Sanctuary in Palm City, FL, the flagship training location for service dogs for the Pups4Patriots (P4P) program. The Manager collaborates with the Director, Sanctuary and Military Affairs Programming to manage day-to-day operational activities of all service dog-related training programming at the Sanctuary. The Manager will consult with the VP, Companion Animal Welfare to ensure consistent application of training standards across the organization.
Responsibilities
- Acquire dogs who meet the temperament and physical criteria for the Pups4Patriots service dog program
- Establish a robust foster program for dogs to be raised in homes in the local community
- Oversee daily kennel care (nutrition, exercise, enrichment, grooming, cleaning / sanitation) with the Sanctuary Care Manager
- Maintain safety and sanitation of kennels, training areas, and quarantine area
- Ensure service dogs-in-training receive proper veterinary care
- Train service dogs in obedience, public access skills, and tasks to assist with PTS and TBI, following American Humane standards
- Train dogs to serve as family support dogs or facility / station dogs and aid in adoptions / placements
- Maintain daily canine care and training records electronically
- Provide regular training updates with photos and videos for internal and external audiences
- Pair Sanctuary-trained service dogs with approved applicants in coordination with the Director and Program Manager
- Conduct handler training and support graduates through the American Humane Service Dog Assessment
- Host training retreats for program graduates
- Host community engagement opportunities for handler training and Canine Good Citizen practice
- Help recruit eligible veteran and first responder applicants in the region
- Serve as a Sanctuary ambassador by delivering donor presentations and participating in AH events
- Perform other duties as required by the organization and the Director
Essential experience, knowledge, skills and abilities
Five or more years of experience in dog training and careTwo or more years of experience with an Assistance Dogs International accredited agency is desiredAssociate's or Bachelor's degree in Animal Science preferredExperience and ability to maintain a kennelKnowledge of military culture and mental health diagnosesExperience working with veterans / first responders and operating service dog programsPublic speaking experienceExcellent customer service, problem-solving, adaptability, and diplomacyProfessionalism, integrity, discretion, and sound judgmentDetail-oriented, well organized, and capable of coordinating multiple initiativesStrong interpersonal, verbal and written communication; active listeningAbility to work independently and as part of a teamProficiency in Microsoft Office Suite; ability to quickly learn new software or databasesDirect reports
None currently, with potential for direct reports in the future depending on program needPhysical demands and work environment
Position based at the American Humane Sanctuary in Palm City, FLMust be comfortable around animals, particularly dogsWalk 3 to 5 miles a day on averageFrequent local travel for training; periodic out-of-state and possible international travel (estimated 25%)Valid driver's license and insurability requiredVehicle suitable for transporting dogs to train in public on a daily basisAbility to obtain a US passportWeekend and evening work hours requiredExposure to animal hazards such as bites and zoonosisPhysical effort including stopping, crouching, pushing, pulling, walking stairs, climbing, and lifting up to 50 poundsPossible exposure to odors, sounds, chemicals, and inclement weatherRegularly able to look at a computer screen, talk, hear, and exchange information in person or via phone / videoAmerican Humane Society's core values
Compassion – Being kind and caring in interactions with othersAccountability – Holding ourselves to high standards, following through on commitmentsRespect for All – Professionalism, listening, and honoring diversityLoyalty to Mission – Staying focused on our purpose and missionSustainability – Contributing to a great place to work and achieving our shared missionHonesty, Integrity, Trust – Transparency and responsible stewardshipJob details
Title : Service Dog Training ManagerType : Full-TimeLocation : Palm City, FLCompensation : $55,000 - $70,000 annually, depending on experienceAmerican Humane Society is an Equal Opportunity Employer
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