Senior Director of Customer SuccessVirtualVocations • Grand Rapids, Michigan, United States
Senior Director of Customer Success
VirtualVocations • Grand Rapids, Michigan, United States
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A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.
Key Responsibilities
Lead and manage the Customer Success team, providing mentorship and professional development
Develop and implement strategies to enhance client satisfaction, retention, and growth
Analyze customer data to identify trends and implement solutions for improvement
Required Qualifications and Education
10+ years of experience in customer success or account management, with at least 5 years in a leadership role
Proven track record in driving customer success within a SaaS or technology company
Strong leadership and people management skills
Bachelor's degree in Business, Marketing, or a related field; MBA preferred
Proficiency in customer success platforms and CRM tools
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Director Of Customer • Grand Rapids, Michigan, United States
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