Application Support Engineer

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1 / L2 application production support to users for trading, data processing, and IT operations
• Provide weekend support on a rotational basis and occasional public holiday support
• Manage, own and frequently follow-up incidents and requests raised to the team.
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement / bug fix requirements to multiple engineering teams
• Work to comply with SLA and OLA
• Hands-on for incident management, change management and response management and writing RCA reports.
• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
• Provide support in non-office hours during emergency situations.
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

Preferred Technical Skills :

LI-CY2

LI-Hybrid

LI-Associate

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including : birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks : crypto.com

visa card provided upon joining

Our

Crypto.com

benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com

Founded in 2016,

Crypto.com

serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple : Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,

Crypto.com

is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

https : / / crypto.com

Crypto.com

is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.com

values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

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