Refrigeration Service Technician Apprentice (Raleigh)

Refrigeration Service Technician Apprentice

We are seeking an entry-level technician to work with our service team in North Carolina! Entry level service technician who assists with performing emergency, scheduled and contract commercial / industrial refrigeration system maintenance at client facilities. Assists with refrigeration system / equipment installations and equipment start-up / commissioning at client facilities. Works closely with RD&S service, contract and sales staff to develop long-term client relationships. Commercial / industrial customers include cold storage facilities, distribution, and production facilities.

Key Responsibilities

Assist senior technicians with routine maintenance, contractual planned maintenance contract work and emergency service work.

Learn how to complete service reports for planned service and maintenance contracts as necessary for service coordinator follow-up action.

Assist senior technicians with commercial / industrial refrigeration system and equipment troubleshooting, including controls systems, for customer facility issues. Work on split systems holding 80 plus lbs. of refrigerant, chillers, packaged units, and control systems.

Ability to work with tablet-based service ticket software system to complete service tasks assigned in daily work orders (WO).

Prepare and submit service work order recommendation forms daily so to RD&S service coordinators can review for scheduling.

Submit all time / work order reports daily, including accurate reporting of new materials required for additional work order assignment. Assure all receipts for reimbursable expenses accompany the work order.

Ensure service coordinator has proper information to complete work orders for client billing in an accurate and timely manner. Close work orders out as soon as completed; keep appropriate notes on system pertaining to the job; work to resolve open issues with service manager as needed.

Be dignified, courteous, clean and in RD&S provided apparel when working in / at client facilities or when otherwise interacting with the clients.

Maintain current licenses required to perform the specified service.

Perform other duties as required by service leads and service manager.

Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.

Skills, Knowledge and Expertise

High school degree and technical / trade school certificate in refrigeration.

Must complete all required safety and equipment training to perform the services RD&S offers to clients.

Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.

Trained / certified to operate a lull, scissor lift and forklift truck.

EPA certification is required.

OSHA 10 hour certification will be provided.

Ammonia awareness and HAZWOPER training required.

A valid driver's license is required.

Benefits

Eligible for healthcare benefits on Day 1 of employment :

• Medical, dental, vision, and prescription drug coverage
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Health Savings Account (HSA)
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
• Accident Hospital Indemnity
• Company-paid Short and Long-term Disability Insurance
• Pet Insurance

Employer matched 401(k) saving plan (with Roth option)

Weekly paycheck

Quality work vehicles, tools, and uniforms

Generous paid holiday schedule (11 days per year)

Paid time off (vacation + sick time)

Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs

Voice of the Field program

Employee Referral Bonus Program

Tuition Reimbursement

EOE Disability / Veterans

About RD&S

Refrigeration Design & Service, Inc. (RD&S) is a design / build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design / build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals : First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.

Our Hiring Process

Stage 1 : Applied