Help Desk Specialist

A company is looking for a Help Desk Specialist to provide technical support in a remote capacity.

Key Responsibilities

Provide technical assistance to users regarding software and hardware operations

Conduct remote software installations and perform hardware testing

Maintain detailed records of data communication transactions and technical issues

Required Qualifications

Associate's degree in a computer-related field or equivalent training

Familiarity with operating systems such as Windows 10 / 11, macOS, and Linux

Experience with remote support tools like RDP, Intune / SCCM, and TeamViewer

Knowledge of ticketing systems such as ServiceNow, Jira, or Zendesk