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LTL Specialist
LTL SpecialistArrive Logistics • Austin, TX, US
LTL Specialist

LTL Specialist

Arrive Logistics • Austin, TX, US
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LTL Specialist

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more.

As an LTL Operations Specialist, you will play a vital role in ensuring the LTL team runs smoothly and we are meeting the expectations of Arrive and the LTL carriers we work with. You will have the opportunity to work with the largest carriers in the country as well with the fastest growing 3PL in the US. This role will be a combination of working directly with carriers as well as educating Business Development Representatives in the intricacies of LTL and pricing discrepancies. The ideal candidate will have a strong background in logistics operations, customer service, and problem-solving, with the ability to manage escalations and maintain smooth day-to-day operations.

Responsibilities

Responsible for receiving all LTL aging on a weekly basis :

  • Ensure all LTL carriers are sending in weekly aging reports
  • Update Master Aging sheet on Monday for all carriers
  • Working with Accounting Team to have payment status updated
  • Provide weekly status updates on Friday to all LTL carriers
  • Managing internal % threshold for each carrier. We will be looking to identify aging 5 or more days past payment terms. We know our system is set up to pay on payment terms from when the invoice is received.

Responsible for handling all rate discrepancies with LTL carriers :

  • Respond to BD on LTL CSR when they have pricing discrepancy questions
  • Work with LTL carriers to ensure additional charges are valid. Dispute charges when they are not valid
  • Work with BD when additional supporting documentation is needed
  • Work with LTL carriers for updated invoices once corrections have been made
  • Create Manual Bills for any shipments that were incorrectly short paid or paid before all charges were added
  • Make sure BD understands if the discrepancy is valid and how to avoid it in the future

    • Responsible for working with LTLCOL Team :

  • Make sure all LTL carriers have necessary documentation in order to be paid - work with carriers if documentation is missing
  • Make sure all LTL carriers are getting paid with correct payment terms
  • Answer LTLCOL questions on charge codes and if the charges are valid
  • Work with BD if a load is in voided status to create new load for billing
  • Escalate any issues up to Manager

    • Additional Responsibilities :

  • Assist with accounting-related reporting
  • Assist with LTL operations when time permits

    • Qualifications

  • 1-3 years of relevant experience in third-party logistics. Experience with managing Carrier Accounting / Payments is preferred
  • Proven experience in customer relationship management, including handling escalations, and issue resolution
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Demonstrated ability to work cross-functionally and manage relationships with both internal teams and external stakeholders.

    • The Perks of Working With Us

  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Austin, TX we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker's Brew.
  • Sweat it out with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.

    • When we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

    To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

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    Specialist • Austin, TX, US