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Provider Relations Manager-WV

Provider Relations Manager-WV

Verida IncHenrico, VA, US
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Job Description

Job Description

SUMMARY : Responsibility for building and maintaining the provider network for a specific region and / or state. Maintenance of current network to include oversight of appropriate transportation types and volume of assigned trips for providers.

ESSENTIAL FUNCTIONS

  • Recruit new Providers to Verida network via various methods to include face-to-face meetings, email, and other marketing strategies.
  • Plan sign and direct work; including rewarding and disciplining employees, addressing complaints, resolving employee conflicts
  • Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business.
  • Educate Providers on how to be a successful provider within Verida’s network.
  • Work with Providers on their financials to help them maintain profitability.
  • Understand the claims process and be able to guide providers through the process when necessary.
  • Negotiate with Providers to obtain fair contracted rates for both Verida and Provider.
  • Provide feedback to Providers on how to be more efficient with their fleet and trip routing.
  • Provide orientation, onboarding, and training for new and existing NEMT. Providers according to contract requirements.
  • Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives.

Establish and maintain a positive working relationship with NEMT Providers.

  • Coordinate NEMT Provider application, credentialing, and implementation.
  • Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements.
  • Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance.
  • Create reports to determine additional Provider needs for network and to determine how current network is performing.
  • Develop metrics and implement plans to execute on-going network development to manage network deficiencies.
  • Travel required up to 50%.
  • Facilitate Provider town hall meetings.
  • Other duties as assigned.
  • QUALIFICATIONS REQUIRED

  • 3 to 5 years of supervisory / management experience, as well vendor / contract management experience.
  • 2 to 3 Years of supervisory / management experience required
  • Must have excellent written and verbal communication skills.
  • Must have strong analytical and reporting skills and pay attention to details with the ability. to juggle multiple competing priorities in a demanding environment, with excellent time management skills.
  • Self-motivated / self-starter, can take initiative, can work independently without supervision, and can step in to support other department initiatives; Can work well under pressure.
  • Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics.
  • Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects.
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations.
  • High level proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Qlik Sense experience preferred.
  • Ability to work in an ever-changing environment where priorities change.
  • Must be flexible.
  • Professional appearance and positive attitude.
  • Must have a valid driving license.
  • Must be able to pass a DMV records check.
  • Military and / or EMS background is a plus.
  • Must pass a credit check.
  • PHYSICAL DEMANDS

  • Able to sit and work on a computer for extended periods of time.
  • Able to lift up to 10lbs and reach / bend to retrieve items in cabinets and shelves.
  • Required to be onsite to perform duties.
  • Repetitive key stroke / data entry for the assigned workday.
  • MINIMUM REQUIRED EDUCATION (PREFERRED)

  • Bachelor's degree (B. A.) from four-year College or University or equivalent combination of education and experience.
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    Provider • Henrico, VA, US