Senior Technical Support EngineerVirtualVocations • Jackson Heights, New York, United States
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Senior Technical Support Engineer
VirtualVocations • Jackson Heights, New York, United States
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A company is looking for a Senior Technical Support Engineer Lead.
Key Responsibilities
Independently triage and resolve complex Tier 2 cases
Lead root cause analysis and corrective action planning
Provide strategic technical leadership across the Tier 2 function
Required Qualifications
Minimum of five years in a related position
Relevant industry recognized certificates preferred
Proven experience with .NET, MVC, and C#
Bachelor's or Master's degree in Computer Science, IT, or Telecommunications preferred, or equivalent working experience
Proven experience in diagnosing code-related issues and performance bottlenecks
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Technical Support Engineer • Jackson Heights, New York, United States
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