Bilingual Patient Care Advocate

A company is looking for a Patient Care Advocate - English / Spanish Bilingual.

Key Responsibilities

Serve as a liaison between patients and healthcare providers, advocating for patient needs and providing education

Handle inquiries regarding pharmacy benefits, prior authorization requests, and assist with navigation support

Review claims for accuracy, document interactions, and ensure compliance with operating and productivity standards

Required Qualifications

Bachelor's degree in a healthcare-related field or equivalent work experience

Proven experience in a customer service or patient advocacy role within a healthcare setting

Knowledge of medical terminology, healthcare regulations, and insurance processes

Proficient computer skills and ability to use electronic medical record systems

Ability to maintain patient confidentiality and adhere to ethical standards