Manager, Provider Success

It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Performance Improvement Manager is primarily responsible for the management and support for assigned staff and liaising for complex enterprise clients. The Manager sets goals for Performance Improvement teams and provides advanced services and support to drive continual success throughout their assigned areas of responsibility. The Performance Improvement Manager is responsible for mentoring their team and developing the Performance Improvement organization and participate in the development and refinement of all departmental standard operating procedures. They also manage all assigned medical providers and their staff drive positive financial performance, appropriate utilization and high quality to meet and exceed performance targets for all assigned value-based programs across any number of lines of business. They accomplish this by providing expert population health management data and analysis, facilitating best practices, and setting / tracking goals by acting as a primary accountable change agent for assigned providers and business lines. In addition, the Performance Improvement Specialist coordinates support activities with various departments to provide optimal customer service to network providers and internal customers. Lines of assigned businesses include MSSP Accountable Care Organizations (ACO), Direct Contracting Entities, Commercial ACOs, Medicare Advantage, and others. Duties & Responsibilities Essential Duties & Responsibilities

• Oversees group and regional operational and financial performance
• Establishes strong relationships with assigned enterprise clients
• Develops departmental standard operating procedures for the repeatable and professional delivery of services to clients
• Provides advanced analytical insights for the business
• Analyzes financial and quality reports to identify opportunities that will be presented to physicians and staff
• Monitors and manages progress of key performance indicators given to providers to ensure all goals are met
• Develops, maintains and updates the team's service delivery standard operating procedures
• Documents and provides feedback to leadership team regarding provider meetings
• Conducts webinars and educational content as required
• Creates provider performance reports as well as presentations
• Monitors provider in-service logs, all tracking tools (Salesforce) and provider portals
• Creates in creating provider manuals as well as monthly and quarterly provider reports
• Creates practice assessments and other Salesforce functions
• Identifies providers whose medical costs are increasing
• Handles office tasks, such as scheduling conference calls and meetings
• Makes travel arrangements, such as booking flights, cars, and makes hotel and restaurant reservations
• Maintains polite and professional communication via phone, e-mail, and mail
• Engages providers and educates them on performance improvement initiatives
• Works closely with enterprise teams and departments to main open lines of communication
• All other duties as assigned Supervisory Responsibilities
• Functions as a Manager with general oversight of Performance Improvement team members for overall guidance, mentoring and coaching. Critical Results Meets with assigned providers consistently according to established schedules >

90% Provides timely documentation on all assignment related activities according to established requirements Produces an aggregated positive quarter over quarter financial performance for assigned practices >

90% Best Practices

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