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Fragrance Associate - Full Time

Fragrance Associate - Full Time

Belk, Inc. & Belk eCommerce LLCHarrisonburg, VA, US
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Fragrance Advisor

The Fragrance Advisor reports to the Sales Team Manager / Store Manager and ensures the uniform execution of the Belk direction within their store.

Sales Responsibilities

  • Meeting or exceeding personal sales per hour goals
  • Being a role model and demonstrating excellent selling skills and customer service
  • Executing successful promotions and special events / pre-sells / GWP's
  • Driving sales through customer clienteling
  • Working with store management to optimize business to business
  • Achieving assigned $ line goal
  • Identifying and reducing shrinkage in area

Customer Service Responsibilities

  • Meeting or exceeding SPH goal
  • Meeting or exceeding credit application goals
  • Thanking each customer by name following a purchase
  • Handling each transaction efficiently and accurately
  • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
  • Building customer clientele base
  • Recording and protecting personal identifying customer information

    • General Responsibilities

  • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
  • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
  • Ensuring timely set-up including signage for promotional events
  • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
  • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
  • Cooperating with fellow associates and management
  • Complying with store policies concerning attendance, tardiness, and associate handbook
  • Accepting additional duties or share responsibilities during busy times and / or as requested by Sales Team Manager / Assistant Store Manager / Store Manager
  • Assist with all non-sell duties as assigned by Counter Manager / Sales Team Manager / Assistant Store Manager / Store Manager, where appropriate

    • Minimum Education & Experience

  • No education requirement
  • Experience in retail preferred
  • Excellent communication skills
  • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

    • Physical Requirements

  • Ability to use computer keyboard, standard telephone and other related business equipment
  • Hand manipulation to remove sensor tags
  • Ability to push / pull 100-500 pounds when moving stock carts
  • Task demands vary in each department because of the different types of merchandise
  • Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
  • Ability to apply treatment / make-up to customer's face
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    Associate • Harrisonburg, VA, US

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