Customer Success Manager

Genesis10 is currently seeking a Customer Success Manager with our client in their Chicago, IL location.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

This is a 12-month contract position.

This position can be Hybrid or 100% remote, preferably in the Central Time Zone.

Summary : We trust each other to do our best work where it works best for us and our teams.

This role offers both hybrid and remote work options.

This means you can work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

The client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.

Our vision is to create economic opportunity for every member of the global workforce.

Every day our members use our products to make connections, Client opportunities, build skills and gain insights.

We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.

Join us to challenge yourself with work that matters.

We are looking for a Customer Success Manager (CSM) to join our team.

As a CSM, you will partner closely with your assigned sales partners to ensure client Customers achieve a return on investment and drive successful adoption and engagement with the client's Hiring Solutions investment.

As a CSM you will be tasked with : Serving as a Customer Champion and Advocate Helping Customers realize value from their investment Manage a book of business by prioritizing and delivering on key customer lifecycle events You will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on client Hiring products and solutions.

Responsibilities : Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for the client and many of its customers.

Partner with teams (ie.

sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI).

Execute leading practice recommendations based on methodology leading practices to book of business to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.

Build an understanding of client products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needs.

Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Sharing customer insights to drive different product adoption behaviors.

Track and document customer activity via system tools, ie.

Dynamics.

Encourage customers to utilize appropriate client scaled resources to increase their utilization per methodologies.

Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.

Requirements : 6+ years of experience in any of the following : Customer Success, Account Management / Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Preferred Qualifications : Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and / or sales effectiveness experience Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges Developing organization, project management, and time management skills Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.

Ability to prioritize workflow across a large client base Developing understanding of Sales concepts and Software as a Service Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value Acts as a team player with both internal and client teams Experience with Microsoft Office capabilities : Excel, Word, Outlook, and PowerPoint Suggested Skills : Customer Success ​Communication Project Management Pay rate range : $60.29

• $62.64 hourly pending physical location.

If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S.

by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below.

If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10 : Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states / municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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