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Receptionist
ReceptionistACL Digital • Washington DC, US
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Receptionist

Receptionist

ACL Digital • Washington DC, US
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Title - Visitor Relations Spec B (This is a tour guide position)

Location - Mukilteo, WA (Onsite)

Duration - 6 Months Contract + possible extension

Rate - $28 / hr on W2

Notes-

Shifts : 1st shift 8 : 00 am – 6 : 00 pm

33-40 hours / week Thursday to-Monday – Weekend support needed. Tuesday and Wednesday will be off-

Ability to Perform the Following Requirements :

  • Current required schedule : Thursday through Monday, 100% onsite.
  • Punctual attendance and compliance with daily team rotation and break schedules
  • Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
  • Professional written and verbal communication skills, information retention skills
  • Frequent walking on various surfaces and standing
  • Occasional stair climbing / descent
  • Occasional to frequent sitting
  • Occasional grasping / handling and keyboarding / mouse use
  • Limited lifting, reaching, carrying, pushing / pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
  • Ability to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Required Qualifications :

  • 1 or more years related work experience in a role which required strong customer service and communication skills
  • Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
  • Experience working in a team environment
  • Proven reliability, punctuality and regular attendance
  • Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
  • Must be able to work in standing or walking positions for up to six (6) hours per shift

    • Primary duties :

  • Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
  • Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
  • Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Boeing Company news.
  • Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
  • Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
  • Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
  • Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and / or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
  • Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
  • Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
  • Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
  • Other duties as assigned.
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