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Service Analyst

Service Analyst

The Waldinger CorporationDes Moines, IA, United States
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Description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. We are currently seeking a Service Analyst for our Strategic Accounts Department. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. So why should you consider making a career move to TWC Services? We offer the newest fleet in the industry, outstanding safety record, a management team that will help you achieve your career goals and an exceptional benefit package. We are looking for you to help us be the best service company in the region. It is time for you to put your knowledge to work and start building a career!

General Responsibilities : The Service Analyst will be responsible for the 3rd Party Team Inbox. Their main task will be managing all 3rd Party communications between our branches, customers, 3rd Party websites and our Corporate Teams.

Specific Responsibilities :

  • Manage EDI fails. Reach out to customer or TWC branch if needed to resolve errors.
  • Upload quotes for 3rd party customers
  • Submit NTE requests for 3rd Party Customers
  • Work with corporate billing to resolve invoices that are unable to be uploaded. Develop a process for follow up on no responses from customer.
  • Keep all websites up to date. Perform monthly check and balance.
  • Update statuses for all third-party websites. Completed, cancelled, duplicate requests, PO issues and NTE.
  • Accept invitation to connect through 3rd Party websites. Provide all documentation needed to connect. (COI, Rates, etc.)
  • Handle open work order updates sent by 3rd Party customers.
  • Use and follow SAM processes to communicate with branches and customers
  • Work with support teams for 3rd Party websites to develop helpful updates
  • Work with corporations' team and call center on process improvements
  • Manage all notes in Penta related to 3rd Party customers.
  • Obtain and track facilities contact information for all 3rd party customers.

We Offer :

  • Paid holidays
  • Health, dental and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Wellness reimbursement program
  • 401k with company match and profit-sharing
  • Continuing education and advancement opportunities
  • Tuition reimbursement
  • Term, AD&D and Dependent Life insurances
  • Prepaid Legal

    • TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA.

    TWC Services, Inc is an EOE, including disability / vets.

    TWC Services, Inc participates in E-Verify.

    Requirements

  • Proficiency in basic computer skills and Microsoft Office applications.
  • Strong organizational abilities to ensure smooth operations and optimal resource allocation.
  • The capability to multitask and adapt quickly to changes in a dynamic work environment.
  • A team-oriented mindset with excellent communication and leadership skills.
  • A professional demeanor, representing our company's values and standards.
  • Exceptional customer service skills to foster positive relationships with customers and employees.
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    Analyst • Des Moines, IA, United States