Technical Product Support Specialist

VirtualVocationsNewark, New Jersey, United States

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A company is looking for a Technical Product Support Specialist.

Key Responsibilities

Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware

Develop and maintain in-depth product knowledge for digital products, and facilitate training for internal support teams

Collaborate with cross-functional teams to generate content for technical publications and monitor support workload data

Required Qualifications

Bachelor's degree in Agricultural Studies, Business, Agronomy, or related field

3+ years of postgraduate work experience

1+ year of experience in a customer support role

Experience in the agriculture industry

Basic mechanical skills and knowledge of Farm Management Information Systems preferred

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