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Sr Director Program Operations

Sr Director Program Operations

Boys TownOviedo, FL, US
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Programmatic Operations Supervisor

Oversees programmatic operations at a Boys Town Affiliate Site to ensure high quality programs that are consistent with established systems of Youth Care and to maintain compliance with Youth Care fidelity standards of care. Ensures programs comply with contract standards.

Major Responsibilities & Duties :

Oversees and supports safe and effective provision of services :

  • Requires employees to adhere to policies related to safety and boundaries with service recipients.
  • Attends safety and abuse risk management training as assigned.
  • Provides employees with on-going supervision and education related to safety and abuse risk.
  • Responds quickly and confidentially to reports of suspicious or inappropriate behavior.
  • Follows mandated abuse reporting requirements.

Directs programmatic operations at a Boys Town Affiliate Site :

  • Leads, motivates, and evaluates staff to ensure program fidelity, program quality, and program staff development in meeting program expectations.
  • Implements program performance components, including model fidelity observations, implementation practice reviews, program alignment plans, incorporation of quality management council, and operating reviews.
  • Oversees and coordinates program efforts to ensure a team-driven process involving caregivers, youth, families, and community services working together to develop, implement, and provide quality services.
  • Provides consultation, coaching, and feedback as necessary and monitors the progress made in achieving programmatic objectives.
  • Monitors and analyzes data to evaluate program performance and ensure program objectives and outcomes are being met on a day-to-day basis.
  • Participates in budget preparation and monitoring financial information for program services; communicates financial information with the appropriate personnel and ensures performance within the program budget.
  • Participates in the development of proposals and contracts for program services.
  • Evaluates program activities and assesses risk regarding the care and service of youth and families.
  • Collaborates internally to ensure needed services are provided to meet program alignment plan goals.
  • Represents Boys Town in a professional manner through public speaking, committee or association memberships, and networking.
  • Establishes and maintains relationships and partnerships with community stakeholders, agencies, and public and private officials to advocate for youth and families.
  • Administers policies and oversees program compliance with contractual, licensing, and regulatory requirements.
  • Directs the preparation and submission of reports and recommendations; oversees the development and dissemination of communication and documentation.
  • Knowledge, Skills, and Abilities :

  • Ability to successfully lead a team of associates.
  • Knowledge of the Boys Town Model.
  • Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
  • Knowledge of state and local agencies and regulatory requirements pertaining to youth care.
  • Knowledge of organizational strategies and ability to apply those strategies in practice.
  • Computer skills in Microsoft Office.
  • Required Qualifications :

  • Master's degree in Social Work, Human Services, Psychology, or related field required.
  • Minimum of two years administrative experience required.
  • Minimum 5 years of experience including management, administration, and social services required.
  • Preferred Qualifications :

  • Boys Town experience and experience working with state and local agencies preferred.
  • Other Duties :

  • This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
  • Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
  • Physical Requirements, Equipment Usage, Work Environment :

  • Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer / laptop, monitor, keyboard, and a general workstation set-up.
  • Care and respect for others is more than a commitment at Boys Town it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.

    Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

    Our employees are our #1 supporters when it comes to achieving Boys Towns mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

    This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and / or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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    Program Director • Oviedo, FL, US

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