Director, Regional Operations

Job Opportunity At Sparklight, A Cable One Brand

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.

What you will do to contribute to the company's success :

• Understand and address the needs of our customers, serving as advocates to ensure every decision enhances the customer experience and delivers exceptional value.
• Play a pivotal role in driving subscriber growth initiatives by implementing targeting strategies to attract new subscribers, retain existing ones, and foster long-term loyalty.
• Build strong ties within our community by actively engaging with local stakeholders, organizations, and leaders to strengthen our presence and contribute positively to the communities in which we operate.
• Partner with the Director of Technical Operations and the Director of Regional Marketing to ensure regional performance of systems within the geographic region.
• Focus on key performance indicators (KPIs) related to growth, operational performance, customer satisfaction (NPS / CSAT), and associate development within the region. Primary KPIs include growth, penetration, churn, new development opportunities, and budget management for the region.
• Optimize team performance, including but not limited to metrics such as repeats, MIDS, CSI, Red Nodes, and Mobile App Downloads.
• Infuse a competitive mindset and support local teams in the development of disciplined competitive plans that align with overall company goals but also enable swift action to appropriately defend Cable One's market position.

Qualifications :

Core Competencies :

Benefits :

Our Commitment :

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes :

Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.