Billing & Sales Support Coordinator 3 (Boca Raton)

Billing Operations Specialist

Join a dynamic team within Comcast's MDU(Multi-Dwelling Unit) Finance and Operations group, supporting the Communities Sales channel. In this entry-level role, you'll play a key part in managing billing operations for our gated-community customers, assisting with rate changes, resolving billing inquiries, and supporting financial reporting. You'll collaborate across teams, work with tools like Excel and Salesforce, and gain exposure to customer lifecycle management and process improvement. This is a great opportunity for someone eager to learn, grow, and make an impact in a fast-paced, customer-focused environment.

Core Responsibilities

• Billing Management : Oversee the billing process for MDU accounts, ensuring accuracy and timeliness of invoicing. Analyze billing data to identify discrepancies, trends, and areas for improvement. Collaborate with the billing department to resolve any issues or errors in billing statements.
• Rate Increase Execution : Support the implementation of rate increases by preparing financial analyses and forecasts. Coordinate with internal teams to ensure seamless execution of rate changes. Communicate rate adjustments to affected customers and handle any associated queries.
• Customer Billing Inquiries : Act as a point of contact for resolving complex billing inquiries and disputes from MDU residents. Investigate and address customer complaints related to billing, ensuring prompt and satisfactory resolutions. Develop and maintain a knowledge base of common billing issues and solutions to improve response efficiency.
• Financial Analysis & Reporting : Conduct detailed financial analysis to support billing strategies and rate adjustments. Prepare regular reports on billing performance, rate changes, and customer inquiries for management review. Track key performance indicators (KPIs) related to billing accuracy and customer satisfaction.
• Process Improvement : Identify opportunities for enhancing billing processes and systems to improve accuracy and efficiency. Implement best practices and suggest improvements to streamline billing operations and customer service.
• Collaboration & Communication : Work closely with finance, customer service, and operations teams to ensure alignment on billing practices and rate changes. Provide clear and concise communication regarding billing issues, rate changes, and resolutions to both internal teams and customers.

Employees at all levels are expected to :

Disclaimer : This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Billing Management, Billing Process, Cross-Functional Teamwork, Finance, Microsoft Applications, Microsoft Power Automate For Desktop

Education

High School Diploma / GED While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.