Digital Ambassador

Digital Ambassador Position

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

We are looking for Digital Ambassadors to help grow the McDonald's digital business. Seeking friendly, energetic, and enthusiastic individuals who will be the subject matter expert for the McDonald's digital app for our customers and staff. Digital is not only the future but the now. Our customers have evolved and digital is one of our brands main focuses to be able to digitally build our business.

This person should understand the importance of our digital ambition and the significance and impact of growing our business. The digital ambassador should exemplify and bring excitement to the restaurant when it comes to digital efforts and promotions. They will assist customers with downloading and navigating our McDonald's app. They will ensure the crew are properly trained on all digital platforms, including My McDonald's Rewards and Mobile Order Ahead. Qualities should include dynamic and outgoing personality. Must have a positive attitude, put the guest first, be proficient with technology and willing to have an open availability.

Responsibilities include but are not limited to :

• Interacting, connecting and educating our guests at McDonald's restaurants about the McDonald's mobile app.
• Elevate the guest experience with linked payment and fast service
• Promote the mobile app and support with downloads
• Train internal customers on digital execution as well as table service
• Ensure the lobby remains welcoming for our guests and assist at kiosk
• Should be outgoing and persuasive, while demonstrating top-notch customer service, and hospitality
• Have a thorough knowledge of how to navigate the app, be able to utilize all the functions and be able to explain the benefits
• Demonstrate how to download the McDonald's mobile app and place a mobile order from start to finish and explain the My McDonald's Reward feature and linked payment.
• The ambassadors should be natural and let their genuine personality shine
• Be willing to work outside and wear all appropriate safety gear as we have outdoor events at restaurants and in the community
• Be prepared with materials
• Reflector Vest
• Apron
• Clean & presentable uniform