Technical Support SpecialistCovetus • Chicago, IL, US
Technical Support Specialist
Covetus • Chicago, IL, US
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job_description.job_card.job_descriptionMonitor and support Fortinet Firewall and VPN infrastructure. Analyze and escalate security alerts generated by CrowdStrike Falcon and Abnormal Security. Ensure proper enforcement of network security policies and perform basic firewall troubleshooting. Ensure Office IT Infrastructure – Video Conf. / Printers / conference rooms are functional Maintain secure remote access configurations and handle end-user VPN support requests.
The L1 / L2 Support Engineer will be responsible for providing 24×7 technical support, incident triage, and resolution across end-user devices, cloud platforms, network security, and collaboration tools. The engineer will ensure timely response, high-quality service delivery, and adherence to SLAs while managing a variety of tools and systems across the client’s IT landscape (Google Workspace, Jamf, CrowdStrike, Fortinet, Meraki, Jira, etc.).
End-User and Device Support
- Provide on-site and remote technical support for macOS, Windows 10 / 11, and Linux systems.
- Perform user onboarding / offboarding including device setup, profile configuration, and access provisioning.
- Handle software installation, reimaging, and patch updates as per SOPs.
- Manage MDM operations using Jamf (Apple devices) — enrollment, compliance, and policy enforcement.
- Troubleshoot issues related to VPN (Fortinet), Wi-Fi (Meraki), printers, and peripheral devices.
- Coordinate with vendors for hardware repair and replacement.
Network & Security Operations
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Technical Support Specialist • Chicago, IL, US
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