Application Outreach Manager

Southeast. Always the Right Career Direction

The Application Outreach Manager is accountable for supporting the organization's EpicCare Link application and the user community. The individual is responsible for developing and maintaining relationships with physicians, providers and hospitals throughout the region in order to train and on-board new users to the application and maintain customer satisfaction. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the health system. Work is performed under minimal supervision.

Key Responsibilities :

• Conduct outreach visits to support end user needs and serve as the primary application support resource.
• Acquire and utilize subject matter expertise and familiarity with user groups to develop and execute strategic, tailored outreach campaigns to maximize impact and relationship development.
• Develop long-term, sustainable relationships that bring value to service lines and the health system at large by acting as a single resource to provide highly responsive and consistent support services to meet the needs of referring providers and key entities.
• Effectively manage regional territories by conducting consistent provider visits.
• Provide education and training support to end users.
• Offer and provide IT solutions to enable connectivity for community physicians.
• Recommend collateral and support materials to increase impact.
• Configure and provide fundamental functional and technical support for business and clinical user's workflows related to clinical ambulatory and community EpicCare Link and administration.
• Identify opportunities to expand application use and access in accordance with organizational strategy.
• Responsibilities may evolve to support other applications as organizational strategy evolves.

Qualifications :

Language / Communication Skills :

Skills :

Shift

Day

Shift Details

FTE

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.