Senior Support Consultant

A company is looking for a Senior Advanced Support Consultant.

Key Responsibilities

Manage customer relationships and proactively resolve issues

Track and update clients on ongoing requests and issues

Provide first-tier support, configuration changes, and basic training

Required Qualifications

5-8 years of experience in a SaaS or high-tech environment

Familiarity with SCRUM and KANBAN methodologies

PMP or CSM certification is a plus

Proven ability to collaborate and build relationships with clients

Ability to engage across various corporate functions