Overview
Technical Implementation Consultant – Amanda & Grantium (Canada) is a role within Granicus' Digital Services Implementation Team. This position is a key member of the Implementation Services (IS) team, helping government agencies create valued online services and partnering with clients to enhance how government organizations support their communities through strategic experience management. You will be an expert on the AMANDA and Grantium platform and a central partner in successful rollout of projects across North America.
You are a customer-focused leader who collaborates with the project management team to implement products and solutions requiring a higher level of technical knowledge (e.g., Web Services, internal and external APIs, SMS products, and additional product integrations) to deliver for new and existing clients. For Grantium, scripting experience including JavaScript, SQL, and JEXL is required.
Canada
Responsibilities
- Master the AMANDA and Grantium platform – act as the internal expert on the implementation of the product.
- Serve as an advisor to customers to improve their online processes.
- Define features, phases, and solution requirements for customer implementations.
- Provide specifications for how the solution is defined, managed, and delivered.
- Advocate and evangelize "best practice" approaches to client setups to ensure long-term value for Granicus clients.
- Ensure implementations meet client missions and address core challenges around effective, efficient, and engaging communications.
- In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations on schedule and with high quality.
- Clarify and drive implementation commitments; collaborate with product, engineering and other technical stakeholders on delivery of key solutions.
- Develop training and implementation documentation for customized implementations; conduct system training for client administrators and developers when applicable.
- Work with Process Designers and Project Managers to advise on progress and share ideas; ensure acceptance criteria are clearly defined and aligned with requirements.
- Stay up to date on the latest processes, IT advancements, and programming languages to automate and modernize systems.
- Communicate insights and plans effectively to cross-functional teams; prioritize initiatives based on business needs.
- Serve as a liaison between stakeholders and users; assess client needs and document solutions.
- Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary.
- Security : preserve the Confidentiality, Integrity, and Availability of Granicus information assets in accordance with the information security program; must be willing and able to obtain / maintain a Secret-level security clearance through the Government of Canada.
You Will Love This Job If You Have
BA / BS degree or equivalent experience in development.High technical literacy across technologies used to build web applications; ability to determine how a software solution fits into an organization and to develop specifications and requirements.5+ years of experience with APIs, JSON, XML, HTML, CSS, Jexl and JavaScript; scripting experience including JavaScript, SQL, and JEXL.5+ years of Python experience.2-5 years of React experience; 2+ years of SQL, Crystal Reports and JBOSS.Ability to analyze processes and identify logical branches (if / then).Experience building online forms and workflows preferred; understanding of context-sensitive fields.Strong communication, ability to work across technical and business practices, and ability to manage multiple cross-functional teams.Fast-paced, dynamic environment experience; user experience orientation; customer focus.Preferred : bilingual (English and French); experience with AMANDA product; Ottawa Capital Region location preferred.Benefits
Flexibility & Balance : Flexible Time Off, Company-Wide Wellbeing Days, Work From Home Reimbursement.Health & Wellness : Medical & Dental Benefits (employer-paid), Vision reimbursement, On-Demand Mental Health Support.Family & Future : Paid Parental Leave, Life & AD&D Insurance (employer-paid).Growth & Recognition : Online Learning Platforms, Competitive Salary & Bonuses.Other
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Information Technology
Industries : Software Development
Note : This posting includes standard references to job alerts and related roles as seen on the original description.
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