Kantar is hiring : Director, Client Service, Media in Chicago

Overview

Director, Client Service, Media at Kantar. The Director role leads client-facing media effectiveness initiatives, translating business objectives into strategic research designs that measure cross-platform and addressable TV campaign performance. The position combines deep expertise in media with leadership in client service, guiding teams to deliver high-impact insights and innovative solutions.

Primary Responsibilities

• Lead teams executing media effectiveness solutions for mid-size accounts, including measurement of cross-platform and addressable TV campaign performance on behalf of brand, agency and advertiser clients.
• Translate client business objectives into research design, ensuring insights are aligned with the client’s media strategy and goals.
• Oversee the research design and execution of more complex studies such as custom audience analysis, multi-platform brand lift, attribution and ROI.
• Synthesize complex data into compelling narratives that inform client decision-making and media planning.
• Champion innovation in media analytics, staying ahead of emerging tools, platforms, and measurement standards.
• Serve as a consultative strategic advisor to senior client stakeholders, guiding them on campaign planning decisions through evidence-based insights.
• Deliver high-impact presentations, in-person when possible, on high-quality, story-driven reports tailored to client needs and business context.
• Mentor and develop client service teams, fostering analytical rigor and consultative skills across levels.
• Drive cross-functional collaboration with media planning, data science, and product teams to deliver integrated solutions.
• Contribute to resource allocation across client accounts, balancing strategic depth with delivery efficiency.
• Establish quality standards and best practices to deliver on client-facing research outputs.
• Represent the media client service function in enterprise-wide initiatives, such as innovation pilots or thought leadership efforts.

Essential Knowledge & Experience

Kantar Benefits

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

Privacy and Legal Statement

PRIVACY DISCLOSURE : By applying to this opportunity you consent to the personal data you provide being processed and retained by The Kantar Group Limited. Your details may be shared with the hiring manager for recruitment purposes. The salary range for this role in Illinois is 97,400.00 - 162,300.00 USD annually. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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