Patient Intake Specialist (Evening)

Job Description

Job Description

Patient Intake Specialist - Weekend (Remote)

Location : Remote (U.S.-based)

Employment Type : Full-Time

Compensation : $20 / hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).

Schedule : 40 hours / week. Must be available to work Monday–Friday, 1 : 00PM–9 : 00PM. EST.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you'll be the first person patients meet in their journey with Understood Care. You'll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.

What You'll Do

• Answer incoming phone calls from patients

Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed

Document intake findings in internal systems

Coordinate smooth handoff to MDs / NPs and Care Advocates

Follow up to ensure onboarding is completed and successful

What You'll Bring

3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)

Knowledge of Medicare and the U.S. healthcare system

Strong organizational skills and attention to detail

Excellent communication and rapport-building abilities

Comfort using EHRs, CRMs, and digital health tools

Passion for equitable care and supporting underserved populations

Bilingual language skills (Spanish, Mandarin, etc.) a plus

Why You'll Love Working Here

Mission-driven, patient-first culture

Opportunity to grow with a fast-paced, compassionate startup

Paid administrative time and training

Remote flexibility with a supportive team environment