Patient Access Representative | Emergency Center | 32 Hrs / Wk

Sanford Health Careers

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility : Sanford Med Ctr Fargo

Location : Fargo, ND

Address : 5225 23rd Ave S, Fargo, ND 58104, USA

Shift : 8 Hours - Evening Shifts

Job Schedule : Full time

Weekly Hours : 32.00

Salary Range : $16.25 - $23.00

Department Details : Every Wed / Thu / Fri 2 : 30p-11p, and every other Sat / Sun 2 : 30p-11p. Includes 3 holidays per year (rotating yearly) as well as being on call for one weekend shift opposite regular rotation. This position is our Emergency Center Registration Charge on duty. The responsibilities of the charge includes (but is not limited to) the following : assisting other team members with in-room registrations, paging out ill calls for other team members to pick up open shifts, making sure things are running smoothly throughout their shift, and assisting team members with any questions regarding workflows. Our Emergency Center is a Level 1 Trauma Center, so it is a fast-paced environment with a close-knit team that works together to assist with helping our patients. Since we are a Level 1 Trauma center, we see an extreme variety of patients, varying from dental pain all the way up to major traumas. The ability to multitask and being a team player is essential!

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

ADDITIONAL DUTIES MAY INCLUDE

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and / or settings.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Req Number : R-0223790

Job Function : Revenue Cycle