Full Time Assistant Store Manager (Store 7566)

Overview

Full Time Assistant Store Manager (Store 7566) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 7566) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using POS system; ensure correct changes, provide receipts, and maintain top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training on company policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; associates should know all job aspects including policies, inventory control, loss prevention, safety, and ethics.
• Schedule store associates, manage breaks and meals, and supervise staffing to maintain excellent guest service.
• Approve payroll, manage time off requests, and verify proper pay for all time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders and ensure daily shipping.
• Protect company assets through inventory control and loss prevention; inspect packages at closing; report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Conduct inventory counts, restock merchandise, and ensure product representation and organization on the sales floor.
• Balance and reconcile daily transaction totals; manage cash and deposits per guidelines.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management.
• Process defectives / recalls and stock pulls promptly; label boxes and include packing lists.
• Maintain awareness of safety; address hazards and report injuries per guidelines.
• Assist in keeping store records / files organized and up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all store policies and procedures and follow opening / closing procedures.

Qualifications

Benefits and Compensation

Compensation : $15.16 - $19.16 per hour. Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonus or other incentives may apply.

Compliance and EEO

Job descriptions are subject to change at any time. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Disclaimer : GameStop reserves the right to change job descriptions at any time based on business needs, including expanding this role\'s responsibilities.

J-18808-Ljbffr