Quality Inspector, Rail Transportation

Quality Inspector

The Quality Inspector is responsible for conducting inspections, audits, and evaluations of Light Rail and Commuter Rail transportation operations to ensure compliance with applicable regulations, technical standards, and RTD's Quality Management System. This position verifies that rail service operations, including train crews, dispatch operations, and service delivery, meet all Federal Railroad Administration (FRA) and Federal Transit Administration (FTA) requirements, and agency-specific operating policies. The role supports continuous improvement by identifying deficiencies, recommending corrective actions, and verifying the effectiveness of implemented solutions. The role requires a strong focus on safety, service quality, operational readiness, and customer experience.

Essential Duties and Responsibilities :

• Conducts scheduled and unscheduled in-service ride-along inspections to evaluate operator rule compliance, passenger safety, ADA boarding procedures, customer service, and overall ride quality as it relates to noise, vibration, climate control, cleanliness.
• Monitors schedule adherence, headway management, and service frequency to verify compliance with published timetables and service plans.
• Audits dispatch center and Operations Control Center (OCC) communications for accuracy, clarity, and adherence to operating procedures.
• Observes platform and station operations to ensure ADA accessibility, boarding assistance, safe passenger flow, and compliance with operating rules.
• Reviews and verifies operational logs, incident reports, and daily performance summaries for accuracy and completeness.
• Documents and reports non-conformances with supporting evidence, recommends and tracks corrective and preventive actions through completion and verification of effectiveness.
• Collaborates on investigations and contributes to root cause analyses for operational incidents, service delays, and customer complaints, and supports the development of corrective action plans.
• Prepares precise, detailed inspections and audit reports, and maintains organized records per RTD document control procedures.
• Collaborates with Transportation leadership to address quality concerns, improve processes, and identify operational training needs.
• Conducts special inspections in response to incidents, regulatory inquiries, or service quality concerns; supports cross-disciplinary Quality Oversight initiatives.
• Demonstrates ability to act with integrity and professionalism, maintaining the highest ethical standards in all compliance-related activities.
• Performs all other job-related duties as assigned.

Minimum Qualifications :

Knowledge, Skills & Abilities :

Or :

Working Environment and Physical Requirements :

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

Career Map :

Based on job performance, experience, education and position availability the next step on the career map for this position may be : Manager, Quality Oversight

Posting Opens : October 2, 2025

Posting Closes : October 18, 2025

We will consider all applications for this position until the close date of October 18, 2025. For consideration, please be sure to apply before the posting end date.

Applicants should submit a resume with all relevant and verifiable education, training and work experience information at the time of application. Please be sure to include both months and years for all employers provided.

Pay Range :

$84,407.00 - $119,224.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless of the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and / or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com.