Lead Associate of Client Management

Client Management Supervisor

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge BPO is seeking a Client Management Supervisor to join our team in Newark, New Jersey. We are looking for someone to manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business. In this role you will also be responsible for managing internal organization projects and clients' change management programs.

Responsibilities

• Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution
• Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met
• Assist with client-led audits that require BPO participation
• Lead strategic client projects
• Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics
• Provide BPO Ops teams with client analytics support
• Find opportunities for process automation / digital transformation for BPO & clients
• Utilize data tools and business intelligence tools to drive effective decision-making
• Work on pipeline opportunities to help grow BPO revenue
• Assist in managing pipeline across all BPO business segments

Qualifications

Compensation Range : The salary range for this position is between $100,000 - $105,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligible Benefits Information : Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants : Click here to view the EEOC "Know Your Rights" poster.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.