Temporary Customer Accounts Associate

Temporary Customer Accounts Associate

The City of Kirkland Finance and Administration Department is seeking to hire a Temporary Customer Accounts Associate. This position is classified as temporary and currently funded through 12 / 31 / 2026. Incumbent is responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public.

Principal Accountabilities

• Performing cashiering duties.
• Performing utility billing duties.
• Serving as the receptionist for the Finance Department.
• Reconcile, report and process receipts / payment requests for various programs based on receipts.
• Providing backup support for other Customer Accounts positions.

Essential Duties

Peripheral Responsibilities

Why Work for Kirkland?

Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you! If you ask our employees why they love where they work, they'll tell you about the great people, work environment, supportive management and City Council, and fearless innovation. We also invest in you! Competitive Wages : We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees. Awesome Benefits : The City offers benefits that are unmatched by most other employers. Childcare Programs : To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional service providers, available at a discount. New employees gain access to Kirkland's reserved spots as soon as they start employment. Training and Career Development : The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.

Knowledge, Skills and Abilities

Qualifications

Minimum Qualifications : High School Diploma or General Equivalency Diploma (GED) and two years post high school training or experience in accounting support, customer service and cash handling, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Requires intermediate computer and spreadsheet skills and accurate 10-key calculator skills. Must have excellent math skills and experience with general office equipment and procedures. Must have strong oral and written communication skills and the ability to work effectively with staff, the public, and manage multiple tasks.

Working Conditions

Positions in this class typically require : sitting, mobility, fingering, grasping, talking, hearing, seeing, and repetitive motions. Work is typically sedentary work : exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled. First review of applicants will be 15 days after original posting date.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf at 711.

This position includes a health insurance benefit package with 100% City-paid premiums for 1.0 FTE (medical / dental / vision for employee and dependents). Premium is prorated for less than 1.0 FTE positions with cost shared between City and the employee. Participation in the Washington State DRS Public Employees Retirement System is mandatory for all eligible positions. Other employment benefits include :

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