Helpdesk Technician II

Shield Technology PartnersMontgomeryville, Pennsylvania, US

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Description

We’re looking for a skilled Level 2 IT Technician to join our growing Managed Services team. In this role, you’ll handle escalated support requests, troubleshoot complex technical issues, and work closely with clients to ensure their IT systems run smoothly. If you enjoy problem-solving in a fast-paced, multi-client environment, this is the role for you.

Key Responsibilities

Resolve escalated service tickets from Level 1 support.
Troubleshoot and support servers, networks, Microsoft 365, and cloud environments.
Perform proactive system monitoring and patching.
Collaborate with senior engineers on projects and infrastructure upgrades.
Deliver excellent customer service with clear, professional communication.

Skills, Knowledge & Expertise

2–4 years of MSP experience.

Strong knowledge of Windows systems, Microsoft 365, and networking.

Experience with RMM / PSA tools (ConnectWise, Ninja, etc.).

Problem-solver with great communication and multitasking skills.

Certifications like CompTIA Network+ / Security+ or Microsoft preferred.

Why Join Us

Work with a variety of technologies across multiple industries.

Be part of a collaborative, growth-focused team.

Opportunities for career advancement and certification support.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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Helpdesk Technician • Montgomeryville, Pennsylvania, US