SVS Vision - Office Manager - Ann Arbor, MI

Job Description

Job Description

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules and the ability to manage their stores like a business using the SVS Vision procedures.

Job Summary :

SVS Vision Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include :

Duties / Responsibilities :

• Provide a unique and excellent customer service experience for each patient
• General optician and receptionist duties
• Meet and exceed stores sales goals
• Assigning KPI’s to staff
• Answering phones to assist patients
• Scheduling appointments / managing the appointment book
• Coaching, training, and developing employees
• Day-to-day store operations
• Weekly and monthly reporting
• Managing employee payroll hours
• Enforcement of corporate policies and procedures
• Ability to participate in an active and busy environment

Required Skills / Abilities :

Benefits and Perks :