Overview
The Garage Door Designer is responsible for providing customers with quotes and specifications for the installation of new garage doors, openers, and related components. Interacts with customers on a daily basis, providing information and recommendations about available equipment, services, and options. Provides knowledge of costs and benefits that support profitable business decisions and is responsible for closing sales according to company pricing standards. The Estimator will have excellent numerical skills and an analytical mindset, and must be thorough in managing relationships with key people.
Essential Functions, Duties And Responsibilities
- Shows, promotes and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques.
- Serves as the primary point of contact for customers during the sales process regarding questions related to residential garage doors, openers, and equipment.
- Provide accurate quotes to customers; follow up with customers regarding provided quotes to help ensure sales goals are met; close sales by obtaining customer commitment.
- Ensures appropriate equipment orders are placed once the sale is closed.
- Measures the installation area and accurately records all materials and labor required to complete the installation.
- Provides proper paperwork (quotes, specification sheets, etc.) and ensures orders are completed in a timely manner.
- Follows up with customers as necessary to ensure work is completed to the customer's satisfaction; resolves any issues or problems.
- Interacts with customer's insurance representatives, where appropriate, to obtain information and provide required documentation.
- Promotes the company and develops new lines of business with contractors, condominium and homeowner associations, and realtors; uses memberships with local building associations to bring in new business.
- Stays informed of new products on the market and understands the features and benefits of the product the company carries as compared to the competition.
- Assists the door installer if problems or concerns arise at the time of the installation.
Requirements
Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ability to take accurate measurements and estimate needed materials.Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.Ability to identify specific brands of doors, openers, keyless entry systems, and related components.Ability to close sales deals.Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.Ability to follow complex instructions and communicate effectively orally and in writing.Ability to organize work for timely completion.Core Competencies
Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provide information or assistance, resolve problems or satisfy expectations; is committed to providing quality products and services.Effective Communications – Practices meaningful two-way communication, listens attentively, and clarifies information; influences and garners support for proposed ideas.Service Focus and Teamwork – Delivers high quality, professional, responsive service while cooperating with others to achieve goals.Interpersonal Skills – Demonstrates tact, empathy, and courtesy; builds effective relationships and respects diversity.Job Mastery and Continuous Learning – Pursues training and development to maintain knowledge and skills.Sales Skills – Excels in prospecting, lead generation, consultative selling, negotiation and closing to secure deals and partnerships.Minimum Qualifications
High school diploma or GED; garage door experience in sales, installations, and repairs is preferred.Proven sales experience closing deals directly with customers, preferably in the garage door industry.Must possess a current valid driver's license.Physical And Sensory Requirements
Ability to exert light physical effort, including lifting, carrying, pushing and pulling of objects up to 20 pounds; some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing may be required.Tasks may involve extended periods of driving; requires sound, visual, and depth perception and oral communication ability.Environmental Requirements
Tasks are performed indoors and / or outdoors with potential for exposure to dirt, dust, odors, fumes, and environmental conditions, including noise and varying temperatures.
This is a commission-based role with an average earning potential of $80,000–$110,000 per year. Actual earnings are based on individual performance and a variable commission rate of 10%–20% on net sales. Paid training is provided during the first 10 weeks to ensure success at a pay range of $22.00 to $25.00. Training pay may vary by region and experience. Comprehensive benefits include medical, vision, and dental coverage, plus a 401(k) for eligible positions.
Note : Our company pay period is weekly (payday Friday).
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