Field Service Manager - Chicago North

Field Service Manager

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Field Service Manager for Beckman Coulter Diagnostics is responsible for directing and leading the field service organization for the South Georgia and Florida territories of the company's commercial operations. You will also be responsible for all field service resources and service delivery within the defined area including : installations and implementations, preventative maintenance, all break / fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue in excess of $10M, and costs in excess of $5M.

This position is part of Field Technical Service located in North America and will be Remote covering the Chicago, IL area. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the NACO (North America Commercial Organization) Field Services team and report to the Service Area Director Central region. If you thrive in a fast-paced role and want to work to build a world-class Field Service organizationread on.

In this role, you will have the opportunity to :

Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team

Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team

Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines

Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload

Manage and resolve high-pressure customer issues, including product performance issues and technical escalations

Deliver impact at the NACO level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements

The essential requirements of the job include :

Bachelor's Degree with 9+ years' experience OR Master's Degree with 7+ years' experience

3+ years' experience in people management (direct reports)

Working knowledge of Field Customer Support, Service Contracting, and all its related subfields

Knowledge of customer relationships and customer satisfaction methodologies

Ability to travel up to 50% within the region

It would be a plus if you also possess previous experience in :

Previous 5+ years' experience managing people.

Knowledge of the medical diagnostic industry - specifically its trends, pitfalls, and challenges.

Knowledge of diagnostic analyzers specifications and performance standards and U.S. healthcare legislation.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range for this role is $115,000- $135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus / incentive pay.

We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact : 1-202-419-7762 or applyassistance@danaher.com.