Inside Sales Building Materials

Essential Functions :

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.  Offer solutions with add on sales when appropriate.  Become well educated in the product lines available to GHC.
• Seek continued education on changes to available product lines.  Stay educated on industry trends.
• Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers.
• Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor.  Immediately inform vendor and Sales Manager of discrepancies or other issues with orders.  Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
• Perform department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed.
• Make taking care of customers a priority while working your area.
• Help out in other departments as necessary.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Open and close store as assigned.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies :

• Customer Service Teamwork Attention to detail Follow-up Supervisory Responsibility : This position does not directly supervise anyone.

Work Environment :

• While performing the majority of the job duties, the employee is inside the store.
• The noise level in the work environment is usually moderate.

Physical Requirements :

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.  Prolonged periods of sitting, standing and walking throughout the day.
• Must be able to occasionally lift up to 10 lbs.

Position Type and Expected Hours of Work :

• This is a full-time position, up to 40 hours / week, Monday through Friday and some weekend availability.

Required Education and Experience :

• High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience. 3+ years of experience in the building materials / construction industry 1+ years Customer service experience Retail experience a plus Benefits Offered : Medical Insurance Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance 401k plan with employer contribution Free $25k Life Insurance Plan Employee discount Vacation time Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
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