Information Technology Technician

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Tech Dynamix is a fast-growing Managed Service Provider (MSP) based in Painesville, Ohio. We're a team of passionate tech professionals who believe in delivering smart, reliable, and friendly IT solutions to businesses of all sizes. Our culture is built on collaboration, curiosity, and a healthy dose of humor. If you enjoy solving problems and making tech work for people—not the other way around—you'll fit right in.

What You'll Do

As a Tier 2 Technician, you'll be the escalation point for our support team and a trusted resource for our clients. You'll work on a variety of systems and technologies, with a strong focus on Microsoft 365, networking, cybersecurity, and project implementation.

Responsibilities include :

• Handling escalated support tickets and resolving complex technical issues
• Managing and troubleshooting Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
• Supporting Windows servers, networking equipment, and cloud platforms
• Assisting with firewall configurations, VPN setups, and remote access tools
• Participating in cybersecurity monitoring, response, and best practices
• Leading or supporting IT projects such as migrations, deployments, and upgrades
• Collaborating with Tier 1 techs and mentoring junior staff
• Documenting solutions and contributing to internal knowledge base

What We're Looking For

What We Offer

How to Apply

If you're ready to take your IT career to the next level and join a team that values your skills and personality, we'd love to hear from you. Apply today and let's build something great together.

Job Type : Full-time

Pay : $45,000.00 - $60,000.00 per year

Schedule :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Computer and Network Security

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