TPWD - Customer Service Representative I (Fluctuating Hours)

USA JobsFort Davis, TX, US

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Customer Service Representative

Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties and provides customer service and information to the public for Davis Mountains State Park. Responsible for fee collection, automated campsite registration and accounting for daily revenue. Operates credit card machine and visitor registration computer. Processes and distributes incoming and outgoing mail. Prepares reports and correspondence and maintains files. Performs light preventive maintenance and cleaning of office and restroom areas. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Note : Position may fluctuate between full-time / part-time hours based on operational needs.

Minimum Qualifications :

Education : Graduation from High School or GED.
Experience : No experience required.
Licensure : Must possess a valid State drivers license.
Note : Retention of position contingent upon obtaining and maintaining required license.

Preferred Qualifications :

Experience : One year experience in areas such as general clerical, customer service or front desk reception or cash handling; Experience in accounting, typing, record keeping, and data entry.

Knowledge, Skills and Abilities :

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in using standard office equipment.

Skill in preparing reports.

Skill in training others.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to handle multiple tasks.

Ability to work under stressful conditions.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to perform work activities in accordance with TPWD safety program.

Working Conditions :

Required to work in a public park with overnight camping and day use.

Required to work 10 to 40 hours per week with hours other than 8 : 00 a.m. to 5 : 00 p.m. and days off other than Saturdays, Sundays and holidays.

This position will fluctuate between part-time and full-time status throughout the term of employment.

Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.

Required to adjust to changing schedules.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Non-smoking work environment in State buildings and vehicles.

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Customer Service Representative • Fort Davis, TX, US