IT Analyst

Join to apply for the IT Analyst role at Miller Electric Mfg. LLC

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Job Description

Great opportunity to join our growing IT team. The IT Analyst is a member of the IT Service Desk and is responsible for managing user requests while providing support to our internal IT customers. Our team supports various technologies onsite as well as assisting remote locations utilizing remote software tools. The IT Service Desk is responsible for analyzing and troubleshooting computer and network problems, building and maintaining workstations, mobile device support, provide training and guidance to our customers, perform software and hardware audits, user provisioning, printer support, to go along with other Level I and Level II activities that support the business's goals.

LOCATION

Troy, OH

Essential Functions

• Continually provide meaningful customer service at all levels; builds trusting relationships throughout the business
• Ability to make measured contributions to a Service Desk work queue, which allows the team to meet or exceed our SLA
• Purchase, deploy, and support hardware and / or software
• Working knowledge of Microsoft O365 applications, Microsoft admin center, Windows OS, SCCM, and Active Directory
• Troubleshoot issues with LAN, WAN, network hardware and cabling
• Strong ability to provide technical support through remote tools
• Willingness to accept accountability as an individual and strive to improve
• Ability to lead small projects from conception and initiation to project close
• Create and maintain technical documents for the IT department
• Contribute to an internal customer knowledgebase to assist with self-service concept
• Willingness to train and educate our user community on best practices

Qualifications

ITW Welding is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

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