Shift Manager

SHIFT MANAGER

The Shift Manager works under the direction of theRestaurant Manager. They work directly with team members and operate shifts ina restaurant. As a Shift Manager,there are multiple levels of responsibility and development. Progressionthrough these levels is based on demonstrated skills, experience, andoperational knowledge. All levels require full certificationin the position (completion of Shift Leader (SL) training path and ServSafecertification).

All levels of Shift Managers, regardless of their level, are responsiblefor the following key duties :

Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service.

Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses.

Responsible for cash register setup and smooth shift transitions during shift changes.

Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service.

When requested, train new and existing team members in various job stations and operational procedures

Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation.

Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly.

Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers

Training, coaching and development of Team Members

Qualifications

To succeed in this role, candidates must meet the followingqualifications and demonstrate the ability to perform all essential duties.These requirements are representative of the skills, knowledge, and abilitiesrequired for each level of Shift Manager :

CoreQualifications (Applicable to All Shift Manager Levels)

A high school diploma or GED

Strong customer service skills

Strong communication skills

Basic computer and math skills

Must be at least 18 years of age

Must be Serv Safe certified

Additional Responsibilities andRequirements Based on Shift Manager Level

As Shift Managers progress through different levels, they take onadditional responsibilities :

Shift Level 1

Availability : At least 3 days per week, with a minimum of one full shift (opening, mid, and / or close).

Responsibilities :

Runs a minimum of 1 shift on their own per week.

Expected Knowledge :

Basic understanding of Labor Percentage and its impact on operations.

Shift Level 2

Availability : At least 4 days per week, including 2 full shifts (opening, mid, and / or close). Must be available to close 1-2 days per week.

Responsibilities :

o Runs shifts independently, including managing team members and ensuringoperations are smooth.

o Take responsibility and complete Inventory Processes and managestock levels.

o Good understanding of Labor Percentage and takes action to ensureit aligns with budgeted levels.

o Demonstrates a clear understanding of operational needs and adjustsstaffing and resources accordingly.

• Expected Knowledge :

o Intermediate understanding of Labor Percentage and how to reactand adjust staffing based on this metric.

o Experience managing inventory processes and order planning.

Shift Level 3

Availability : At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and / or close). Must be available to close 3 days per week.

Responsibilities :

Runs shift independently with minimal supervision.

Completes Inventory Processes and Food Orders.

Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality.

Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality.

Expected Knowledge :

Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals.

Strong inventory management skills.

Ability to adjust staffing and inventory based on business needs.

Shift Level 4

Availability : Open availability, with flexibility to work shifts across all days, including weekends and holidays.

Responsibilities :

Runs shift independently and take on additional leadership and operational responsibilities.

Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs.

Supports team development and provides mentorship to junior Shift Managers.

Oversee full shift operations and contribute to achieving restaurant performance goals.

Expected Knowledge :

Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability.

Strong leadership skills, with the ability to coach and guide team members and other Shift Managers.

Work Environment

Thework environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions.

Equipment

Fryers,Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards,computers, cash registers, filtering machines, steam units, holding cabinets,storage units, soda fountain hook up station, microwave, cooking utensils,drive thru communication systems, coolers, freezers, and hot holding line

Environmental Conditions :

The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes.

The employee is subject to both environmental conditions; work activities both inside and outside.

The employee is subject to extreme cold temperatures below 32 degrees for periods of time.

The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.

The employee is subject to one or more of the following conditions : fumes, odors, dust, mist, gases or poor ventilation.

Physical Demands :

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions.

Whileperforming the duties of this job, the employee is regularly required to stand;use hands to handle or feel; reach with hands and arms and be able tocommunicate. The employee is frequently required to walk; stoop, kneel, crouch,and push. The employee is occasionally required to sit and climb or balance.The employee must regularly lift and / or move up to 10 pounds, frequently liftand / or move up to 25 pounds and occasionally lift and / or move up to 50pounds.