Garage Attendant Supervisor - Nashville TN

Garage Attendant Supervisor

Job Title : Garage Attendant Supervisor

Department : Commercial Parking Operations

Direct Reports To : Commercial Parking Manager

Schedule : Full Time / Part Time

Status : Non-Exempt

Compensation : Hourly

Position Summary

The Garage Attendant Supervisor oversees daily parking operations to ensure exceptional guest service and compliance with company policies. In partnership with the Commercial Parking Manager, this role leads hiring, training, and coaching of staff, manages revenue reporting, addresses guest property claims, and ensures parking areas remain clean, organized, and efficient.

Primary Objective

The Garage Attendant Supervisor oversees daily parking operations, ensuring exceptional guest service, staff hiring and training, accurate revenue reporting, and compliance with company policies. In coordination with the Commercial Parking Manager, this role manages shifts, addresses guest claims, and maintains a clean and efficient parking facility.

Duties and Responsibilities

Operational Oversight : Partner with the Commercial Parking Manager to manage daily parking operations and ensure efficient, high-quality service. Supervise all aspects of the parking facility, ensuring smooth traffic flow and operational readiness.

Guest Service and Issue Resolution : Respond promptly and professionally to guest concerns, property claims, and service-related issues, ensuring timely resolution and maintaining a positive guest experience.

Staff Appearance and Compliance : Ensure all associates meet uniform and grooming standards before each shift and reinforce company service expectations. Monitor attendance and timekeeping, ensuring accurate clock-in / out procedures and addressing discrepancies as needed.

Team Leadership and Communication : Lead and participate in regular staff meetings to communicate updates, address concerns, and promote alignment across the team. Foster a team-oriented work environment, encouraging open communication and collaboration among staff.

Equipment and Supplies : Manage the setup and breakdown of equipment as needed, ensuring all supplies and materials are stocked and available to support smooth operations.

Payroll and Reporting Support : Assist with reviewing payroll reports, vehicle counts, and other operational data, following up with associates to correct inaccuracies and ensure proper documentation.

Team Supervision : Oversee the garage attendant team, ensuring proper procedures are consistently followed, and hold staff accountable for meeting service, safety, and operational standards.

Safety and Risk Management : Uphold all safety protocols for both associates and guests, ensuring a secure environment, identifying potential hazards, and addressing safety concerns immediately.

Schedule : Maintain a weekly schedule of 40+ hours on-site at the account.

Additional Responsibilities : Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Qualifications

Knowledge, Skills, and Abilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competency / Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Certificates and Licenses : A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Education / Experience : High school diploma or general education degree (GED) 1 year minimum previous supervisory and related customer service / hospitality experience is preferred; management or leadership related training / certifications / business is preferred.

Hospitality, Customer Service and Communication : Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Strong Analytical and Problem-Solving Abilities : Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.

Managing People : Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.

Physical Demands and Work Environment : This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Cell Phone Use : Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter / bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.

How to Apply

If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits - Medical, vision and dental insurance Upon eligibility
• 401K - Upon eligibility
• Supplemental Insurance - Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change