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License and regulation system specialist / Admin (Onsite)
Cleo ConsultingNashvle, TN, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionUnder general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. Schedule : Monday Friday, 8 : 00 AM 5 : 00 PM CST Location : In-person, with the potential for remote work upon completion of training and demonstrated proficiency 665 Mainstream Dr, Nashville TN Customer Service & User Support : Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests Cross-Functional Collaboration : Experience working with multiple teams, including application coordinators, trainers, and QA personnel Professional Documentation & Reporting : Ability to clearly document system changes, maintain logs, and communicate status updates effectively Help Desk Support : Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing & Regulatory Systems : Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies Application Support : Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management Configuration & System Administration : Ability to modify and configure system settings, user permissions, and automated workflows Data Management & Documentation : Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Action Steps : Follow up with the requester for any additional needed information within 1 business day. Ensure all communication with the requestor is noted within ServiceNow. Ensure all time spent on non-HRB tickets is noted within ServiceNow. Action Steps : After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes. Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed. Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained. Action Steps : Store any supporting documentation in the assigned location within the SharePoint site. Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
Client : State of TN / TN DOH
Job ID : 64958
Job Title : eSystem Administrator, Int
Location : 665 Mainstream Dr Nashville, Tennessee 37243
Estimated Duration : 10 / 27 / 2025 - 02 / 29 / 2028
Onsite
Description
- This position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to :
- Provide desktop support or troubleshoot individual workstation issues
- Deploy or install hardware or software
- Address network connectivity problems or infrastructure-related concerns
- Manage physical devices, printers, or peripheral equipment
- Perform system-wide upgrades or server maintenance
- The focus of this role is strictly on application-level support for the Licensure and Regulation System (LARS) and Zendesk, including configuration, ticket resolution, and workflow optimization.
Position Summary :
Work Schedule & Expectations :
Communication & Collaboration Skills
Technical Knowledge & Skills
Daily Tasks
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Ensure that all changes are consistently logged within one business day of implementation.
Type
Category
Qualification
Competency
Required
Skills
Others
Communication skills both verbal and written
Expert (10+ Years)
No
Skills
Others
Data Analytics Specialist
Proficient (4-6 Years)
No
Skills
Others
Learning ability
Advanced (7-9 Years)
No
Skills
Others
Presentation skills
Proficient (4-6 Years)
No
Skills
Others
Project management
Novice (1-3 Years)
No
Skills
Others
Team work
Advanced (7-9 Years)
No
Skills
Tools
MicrosoftOffice
Advanced (7-9 Years)
No
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And • Nashvle, TN, United States
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