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Supportive Services Program Manager

Supportive Services Program Manager

Denton Affordable Housing CorporationDenton, TX, US
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Job Description

Job Description

Salary : 70,000

Job Title : Resident Services Program Manager

Reports to : Executive Director

Location : Based at DAHC's offices and Serve Denton; includes regular site visits to scattered-site properties

FLSA Status : Exempt / Full-Time

Position Overview

The Resident Services Program Manager leads and oversees DAHCs supportive services department, ensuring the delivery of high-impact, wraparound support to residents across all properties. This position is responsible for program development, staff supervision, resident support, community partnerships, and outcomes tracking. The ideal candidate will combine compassionate service leadership with strong administrative and strategic skills to improve housing stability and quality of life for low-income households and individuals exiting homelessness.

Key Responsibilities

Strategic Leadership & Program Development

  • Develop and implement the vision, goals, and strategy for DAHCs supportive services.
  • Design and scale innovative service models aligned with organizational mission and evolving resident needs.
  • Integrate supportive services into new and existing housing development projects.

Resident Support & Empowerment

  • Build trusting relationships with residents and assess individual and household needs.
  • Provide direct support including crisis intervention, referrals, and advocacy.
  • Connect residents to community resources (e.g., employment, healthcare, education, childcare, financial assistance, food security).
  • Plan and coordinate on-site programs, workshops, and events that promote engagement, health, and empowerment.

    • Team Supervision & Staff Development

  • Directly supervise Resident Services Coordinators and related program staff / interns.
  • Provide coaching, support, and professional development opportunities.
  • Lead recruitment, onboarding, training, and performance evaluations.
  • Facilitate team meetings and guide staff in problem-solving resident-related challenges.

    • Collaboration & Community Partnerships

  • Serve as liaison between the supportive services department and property management to address resident needs while promoting lease compliance and housing stability.
  • Maintain and grow partnerships with community agencies, nonprofits, and public-sector partners to expand resources available to residents.
  • Represent DAHC at local coalitions, task forces, and public forums to advocate for resident needs and promote agency visibility.

    • Evaluation, Reporting & Compliance

  • Establish performance measures and evaluation tools to assess program impact and resident outcomes.
  • Ensure accurate, timely, and confidential documentation of services and case management activities.
  • Prepare internal and external reports on service outcomes, resident participation, and community needs.
  • Ensure compliance with DAHC policies, fair housing regulations, and funder requirements.
  • Support audits, funder monitoring visits, and other accountability processes.

    • Grants, Fundraising & Policy Engagement

  • Identify funding opportunities and support the development of grant proposals and reports.
  • Collaborate with the Executive Director on grant compliance, program budgets, and donor engagement efforts.
  • Monitor relevant policy developments and advocate for systems change that promotes housing equity and stability.

    • Qualifications

  • Masters degree in Social Work, Public Administration, Nonprofit Management, or related field (preferred).
  • 710 years of progressively responsible experience in supportive services, affordable housing, or nonprofit program management.
  • Demonstrated success in team supervision, program development, and grant management.
  • Strong collaboration and relationship-building skills across sectors and with diverse populations.
  • Experience working with low-income individuals, those experiencing homelessness, or those with special needs.
  • Strong communication, leadership, and organizational skills.
  • Proficiency in Microsoft Office and case management / data tracking systems.
  • Bilingual (English / Spanish) skills are a plus.

    • Work Environment

  • Office-based at DAHC and Serve Denton, with regular travel to scattered-site properties.
  • Frequent interaction with residents, staff, and community partners.
  • Occasional evening or weekend commitments for events, meetings, or emergencies.

    • Please Note : DAHC does not accept resumes submitted by recruiting firms unless specifically requested. Unsolicited resumes will be ineligible for referral fees.

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    Program Manager • Denton, TX, US

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