Head of Operations

Do You Want to Improve the Future of Healthcare?  Want to enable the world's top scientists to deliver impactful healthcare solutions faster?  Do you believe that the best team wins?

Do you thrive on providing innovative solutions to unique challenges?

Do you enjoy a fast-paced environment requiring flexibility and adaptability?   If so, we would like to meet you.

Who We Are Biosero, Inc. is the leader in life science robotic automation and integration.

Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges.

Our solutions are placed in the top accounts worldwide, including the top :

• pharmaceutical, agricultural, clinical, diagnostics, and biotech companies.
• Our work impacts the world by accelerating productivity, discovery & cures.
• Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics.
• Biosero is the fastest-growing software company in the life sciences space.
• We have been voted the best place to work for many years.
• What You Will Do Biosero is seeking a strategic and results-driven Head of Operations to lead the execution of our operational strategy and ensure the successful delivery of complex robotic lab automation projects.
• This role is responsible for driving process excellence, establishing and tracking key performance indicators (KPIs), and aligning cross-functional teams to achieve business objectives.
• As a member of the Leadership Team, the Head of Operations will shape the company’s long-term vision, meet financial targets, and foster a culture of continuous improvement, accountability, and high performance.
• The Head of Operations supervises the Internal and Field Applications and Engineering teams, Solutions Architects, Logistics, IT, Procurement and Facilities.  Requirements Lead the development and implementation of scalable, efficient operational processes across the organization.
• Oversee end-to-end execution of lab automation projects, ensuring timelines, budgets, and quality standards are met.
• Drive alignment between engineering, software, service, and project management teams to ensure successful FAT / SAT and customer handover.
• Manage procurement by coordinating with supply chain and logistics teams to ensure on-time material availability for builds.
• Own workforce and resource planning for project execution by forecasting workload based on the project pipeline and securing appropriate internal and external technical and operational staffing and skills.   Participate in customer project review meetings to provide visibility into progress, risks, and mitigation plans.
• Ensure customer expectations are met during installation, training, and support phases.
• Act as the operational hub between the functions Sales, Project Management, Development, and Finance to ensure clear scope and handoffs.
• Also support the teams in cross functional operations with this functions.
• Partner with Finance to track project-level profitability and ensure accurate revenue recognition under PoC (Percentage of Completion) accounting.
• Collaborate on strategic sourcing decisions to mitigate cost, lead-time, and quality risks.
• Report to executive leadership on project backlog, risk forecasts, cost escalations, and resource constraints.
• Ensure adherence to quality standards, regulatory requirements, safety protocols, and proper documentation practices.
• Identify and mitigate operational risks; maintain contingency plans to ensure business continuity.

Lead a team that utilizes Biosero’s Green Button Go (GBG) software to enable work cell integrations that automate scientific protocols into methods and workflows. ​​​​​ Knowledge, Skills and Experience Requirements :