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Pre-Arrival Scheduling Specialist I

Pre-Arrival Scheduling Specialist I

UNC Health CareGoldsboro, NC, United States
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Description

Summary :

The Pre-Arrival Scheduling Specialist I will serve patients / customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures / tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents / physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals / schedule appointments which serves the patient / customer population within UNC Health Wayne for scheduled / and walk- in appointments.

Responsibilities :

1.Schedule appointments using a standardized workflow within designated templates within EPIC.

2.Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed.

3.Runs RTE to verify all Insurance payers electronically; call Insurance companies if needed.

4.Initiates the scheduling process for referrals / paper orders by transcribing the orders in Epic.

5.Update the referral status and auth / cert status in EPIC.

6.Acknowledge and respond to requests for rescheduling and canceling scheduled appointments.

7.Escalate matters / scheduled accounts that require attention to Pre-Arrival Team Lead / Manager.

8.Notify various departments with updates regarding scheduling patients for add-ons.

9.Review / Sign / Commit to the Patient Access Work Standards approved by Human Resources

10.Review the Patient Access Weekly Huddle Minutes to ensure updates / changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, ETC.

11.Abides by the Wayne UNC - Referral Management & Financial Clearance Collections Policies.

12.Uses professional customer service in all patient / teammate and customer interactions.

13.Discuss procedure / test protocols with patients, customers / physician offices at / during the scheduling process.

14.Review and complete WQ's in EPIC within designated timelines for scheduling appointments.

Other information :

EducationHigh School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure / Certification

None required.

Experience

  • Prior experience with Scheduling / Customer Service, dealing with the public and / or healthcare organization strongly preferred.
  • Prior experience working with computers as well as regular office equipment.

Knowledge, Skills, and Abilities

  • Demonstrated analytical, customer service, and interpersonal skills.
  • Strong organizational skills & good attention to detail.
  • Must have knowledge of Medicare / Medicaid and Commercial Insurance payers.
  • Ability to prioritize and multi-task.
  • Ability to read, write and communicate effectively in English.
  • Proficient with MS Office and Epic with the ability to to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.
  • Ability to work with deadlines and within timelines.
  • Telephone etiquette.
  • Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
  • Will always portray a professional public image.
  • Ability to schedule appointments within designated deadlines.
  • Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.

    • Valid NC Driver's License : No

    If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

    Job Details

    Legal Employer : Wayne Health

    Entity : Wayne UNC Health Care

    Organization Unit : Centralized Registration

    Work Type : Full Time

    Standard Hours Per Week : 40.00

    Work Assignment Type : Onsite

    Work Schedule : Day Job

    Location of Job : WAYNE MED

    Exempt From Overtime : Exempt : No

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    Scheduling Specialist • Goldsboro, NC, United States