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Operations Manager

Operations Manager

Caring for Family of CompaniesSalem, OR, US
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Operations Manager

IS THIS YOU?

  • Passionate about professional and personal excellence
  • Driven by an inner sense of purpose to impact others in the world
  • Pro-active, innovative, and dedicated expert in your own unique area
  • Driven by a collaborative, whatever-it-takes, get-it-done mindset

THIS IS US - OUR CORE VALUES : At Caring for Family of Companies, we're not just creating careerswe're inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our :

  • NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible.
  • PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core.
  • TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.
  • FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve.

    • If you're eager to join a thriving company that values your unique drive and dedication as an Operations Manager EASY APPLY NOW - and join us in setting a higher standard for in-home senior care! Learn more about how we're raising the bar in new ways in this quick 2-minute video.

    ROLE HIGHLIGHTS - What to expect as an Operations Manager

    As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive Client outcomes, industry-compliant operations, Client and community relations, and licensing / survey leadership, and other organizational initiatives of the Company, including but not limited to the following :

    Quality Control and Positive Client Outcomes

  • Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services
  • Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of all resources, and ensure regional branches are operating at peak performance
  • Identify challenges and propose solutions
  • Create high Client retention rates
  • Ensure any lingering deficiencies are timely rectified

    • Operational Support

  • Ensure operational continuity and stability amidst change
  • Direct and troubleshoot all operational questions and ideas toward centralized communication / questions board
  • Lead weekly office meetings
  • Serve as on site support and guidance for licensing surveys
  • Provide Industry Knowledge
  • Attend industry conferences on behalf of the Company, providing insights and recommendations

    • Compliance and Process Adherence

  • Ensure compliance with company policies as well as comprehensive licensing rules and regulations
  • Review operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as needed
  • Provide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entities
  • Prepare regional branches for Licensing surveys by conducting regular quality enhancement internal evaluations
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    Operation Manager • Salem, OR, US

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