Desktop Support

Technical / Functional Skills IT Desktop Support experience, Laptop Refresh and assignment of new laptops, Closing tickets within the defined SLAs? Excellent communication skills, interacting with employees and contractors at any level.? Concentrated focus on defect reduction and quality of services.? Excellent customer relations and customer support skills.? Experience working in a team-oriented, global, collaborative environment.? Assign configured laptops and refresh the aged laptops? Meet SLAs for incoming tickets. ? Project manage software / hardware rollouts and refresh items. ? Install, configure, test, maintain, monitor, and troubleshoot end-user workstations / laptops and to deliver required desktop service levels.? Collaborate with multiple stakeholders as needed.? Receive and respond to incoming calls, pages, and / or e-mails regarding issuesMulti-Stakeholder Management, Good communicationAll offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s / he is fully vaccinated at that time or will submit such proof prior to determining a start date . Individuals with medical issues or sincere religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. To the extent State legislation or executive action purports to limit TCS's ability to require vaccination for individuals who object on a basis other than medical issues or sincere religious beliefs, individual requests for an exception to TCS's generally applicable vaccination policy pursuant to relevant State regulation will be evaluated on a case-by-case basis. Individuals who receive an exemption from vaccination for any reason may be required to comply with other Covid precautions.