Customer / Sales Engineer

Job Description

Job Description

Chooch helps build and run the best Computer Vision AI applications that make cameras intelligent, enhancing productivity & revenues, while reducing operational costs. Chooch has been named a leading computer vision platform by IDC.

Role Description

We are looking for a Customer / Sales Engineer (US-based) to join our team. This is a full-time role that will have a pivotal impact in bridging technical expertise with customer success, enabling sales through impactful presentations, product demonstrations, proof-of-concepts, and hands-on technical guidance. This role involves frequent collaboration with account executives, customers, and technical teams to deliver compelling solutions that align with business needs and drive adoption of our AI technology.

The Solutions Engineer must thrive in customer-facing environments, feel comfortable with travel for on-site engagements, and bring strong technical depth combined with excellent communication and presentation skills. This role is ideal for someone who can explain complex technologies simply, while also engaging in detailed technical problem-solving with customer teams.

Key Responsibilities

• Pre-Sales Support : Lead customer interaction from a technical perspective from pre-sales to implementation. Understand customer requirements, design tailored solutions, and present technical value propositions.
• Customer Presentations & Demos : Deliver compelling on-site and virtual presentations, live product demonstrations, and solution workshops that showcase the capabilities of our technology.
• Proof-of-Concepts : Lead technical evaluations and pilots, working hands-on with customer teams to validate use cases and accelerate adoption.
• Travel & On-Site Engagements : Engage directly with customers on-site (including travel to Fortune 500 client locations) to assess environments, provide technical recommendations, and ensure solution success.
• Cross-Functional Collaboration : Work closely with product, engineering, and solutions teams to translate customer needs into technical features and roadmap insights.
• Solution Design & Documentation : Create solution architectures, deployment plans, and technical documentation that support sales cycles and customer success.
• Relationship Building : Establish trust with customer technical stakeholders, becoming a trusted advisor throughout the sales process and beyond.
• Feedback Loop : Provide actionable feedback from the field to product and engineering teams, helping shape features and strategy.

The ideal candidate should be deeply passionate about machine learning and its real-world applications, particularly in improving and leveraging state-of-the-art neural networks to make an impact.

Requirements

Benefits

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.